:root {
    --bg-color: #f8fafc;
    --card-bg: rgba(255, 255, 255, 0.9);
    --text-primary: #1e293b;
    --text-secondary: #64748b;
    --accent-color: #3b82f6;
    --accent-hover: #2563eb;
    --border-color: rgba(0, 0, 0, 0.1);
    --danger: #ef4444;
    --success: #22c55e;
}

html {
    font-size: 10px;
}

* {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
    font-family: 'Inter', sans-serif;
}

body {
    background-color: var(--bg-color);
    color: var(--text-primary);
    min-height: 100vh;
    display: flex;
    flex-direction: column;
}

/* Glassmorphism */
.glass-card {
    background: var(--card-bg);
    backdrop-filter: blur(12px);
    border: 1px solid var(--border-color);
    border-radius: 16px;
    padding: 2rem;
    box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1), 0 2px 4px -1px rgba(0, 0, 0, 0.06);
}

/* Login Page */
.login-container {
    display: flex;
    justify-content: center;
    align-items: center;
    height: 100vh;
    background: linear-gradient(135deg, #f0f4f8 0%, #dbeafe 100%);
}

.login-container .glass-card {
    width: 100%;
    max-width: 420px;
    text-align: center;
    box-shadow: 0 20px 25px -5px rgba(0, 0, 0, 0.1), 0 10px 10px -5px rgba(0, 0, 0, 0.04);
    background: rgba(255, 255, 255, 0.95);
    border: 1px solid rgba(255, 255, 255, 0.5);
    animation: fadeIn 0.5s ease-out;
}

@keyframes fadeIn {
    from {
        opacity: 0;
        transform: translateY(20px);
    }

    to {
        opacity: 1;
        transform: translateY(0);
    }
}

h1 {
    font-size: 1.8rem;
    margin-bottom: 1.5rem;
    color: var(--text-primary);
}

.form-group {
    margin-bottom: 1.25rem;
    text-align: left;
}

label {
    display: block;
    margin-bottom: 0.5rem;
    font-size: 0.875rem;
    color: var(--text-secondary);
}

input,
select {
    width: 100%;
    padding: 0.75rem;
    border-radius: 8px;
    border: 1px solid var(--border-color);
    background: #ffffff;
    color: var(--text-primary);
    font-size: 1rem;
    transition: all 0.2s;
}

input:focus,
select:focus {
    outline: none;
    border-color: var(--accent-color);
    box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.25);
    background: #ffffff;
}

/* Button Container */
.btn-group {
    display: flex;
    gap: 1rem;
}

.btn-primary,
.btn-secondary,
.btn-danger {
    padding: 0.75rem 1.5rem;
    /* Same padding */
    height: 48px;
    /* Fixed height for consistency */
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    border-radius: 8px;
    font-size: 0.95rem;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.2s;
    border: 1px solid transparent;
}

.btn-primary {
    background: var(--accent-color);
    color: white;
}

.btn-primary:hover {
    background: var(--accent-hover);
}

.btn-secondary {
    background: white;
    /* White bg */
    border-color: #cbd5e1;
    color: var(--text-primary);
}

.btn-danger {
    background: var(--danger);
    border-color: var(--danger);
    color: white;
}

.btn-danger:hover {
    background: #dc2626;
    border-color: #dc2626;
}

.btn-primary:active,
.btn-secondary:active,
.btn-danger:active,
.btn-small:active {
    transform: scale(0.98);
}

.btn-secondary:hover {
    background: #f8fafc;
    color: var(--text-primary);
    border-color: #94a3b8;
}

/* Dashboard Layout */
.dashboard-layout {
    display: flex;
    height: 100vh;
}

.sidebar {
    width: 250px;
    background: #ffffff;
    border-right: 1px solid var(--border-color);
    padding: 2rem 1rem;
    display: flex;
    flex-direction: column;
}

.sidebar nav {
    margin-top: 0.5rem;
    display: flex;
    flex-direction: column;
    gap: 0.15rem;
    flex-grow: 1;
}

.nav-item {
    padding: 0.5rem 1rem;
    color: var(--text-secondary);
    text-decoration: none;
    border-radius: 8px;
    transition: all 0.2s;
    cursor: pointer;
    font-size: 1.1rem;
}

.nav-item:hover,
.nav-item.active {
    background: rgba(59, 130, 246, 0.1);
    color: var(--accent-color);
}

.main-content {
    flex: 1;
    padding: 2rem;
    overflow-y: auto;
}

.header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 2rem;
}

.user-info {
    display: flex;
    align-items: center;
    gap: 1rem;
}



/* Tables */
.table-container {
    overflow-x: auto;
}

/* Small buttons for table actions */
.btn-small {
    padding: 0.25rem 0.5rem;
    font-size: 0.8rem;
    border: 1px solid var(--border-color);
    background: rgba(255, 255, 255, 0.05);
    color: var(--text-secondary);
    border-radius: 4px;
    cursor: pointer;
    margin-right: 0.5rem;
}

.btn-small:hover {
    background: var(--text-secondary);
    color: var(--bg-color);
}

table {
    width: 100%;
    border-collapse: collapse;
    margin-top: 1rem;
}

th,
td {
    padding: 1rem;
    text-align: left;
    border-bottom: 1px solid var(--border-color);
}

th {
    color: var(--text-secondary);
    font-weight: 600;
    font-size: 0.875rem;
    background: #f1f5f9;
}

td {
    color: var(--text-primary);
    word-break: break-all;
}

tr:hover {
    background: #f8fafc;
}

/* Modal */
.modal {
    display: none;
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0, 0, 0, 0.7);
    /* Darker overlay */
    backdrop-filter: blur(5px);
    justify-content: center;
    align-items: center;
    z-index: 1000;
}

.modal.active {
    display: flex;
}

.modal-content {
    background: #ffffff;
    /* White background */
    padding: 2rem;
    border-radius: 12px;
    width: 100%;
    max-width: 480px;
    border: 1px solid var(--border-color);
    box-shadow: 0 20px 25px -5px rgba(0, 0, 0, 0.1), 0 10px 10px -5px rgba(0, 0, 0, 0.04);
    color: var(--text-primary);
}

.modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 1.5rem;
}

.modal-header h2 {
    color: var(--text-primary);
    margin: 0;
}

.close-btn {
    color: var(--text-secondary);
    background: transparent;
    border: none;
    font-size: 1.5rem;
    cursor: pointer;
    line-height: 1;
    padding: 0;
    transition: color 0.2s;
}

.close-btn:hover {
    color: var(--danger);
}

.modal-content label {
    color: var(--text-secondary);
}

.modal-content input,
.modal-content select {
    background: #ffffff;
    border: 1px solid var(--border-color);
    color: var(--text-primary);
}

.modal-content input:focus,
.modal-content select:focus {
    border-color: var(--accent-color);
    background: #ffffff;
}

.modal-content .btn-primary {
    background: #3b82f6;
    /* Bright blue */
    margin-top: 1.5rem;
    padding: 1rem;
    font-weight: 600;
    font-size: 1rem;
}

.modal-content .btn-primary:hover {
    background: #2563eb;
}

.form-group {
    margin-bottom: 1.25rem;
}

/* Utilities */
.hidden {
    display: none !important;
}

.flex {
    display: flex;
}

.justify-between {
    justify-content: space-between;
}

.items-center {
    align-items: center;
}

.gap-4 {
    gap: 1rem;
}

.mt-4 {
    margin-top: 1rem;
}

.error-message {
    color: var(--danger);
    font-size: 0.875rem;
    margin-bottom: 1rem;
    display: none;
}


/* Attachment drop zone */
#attachment-dropzone.dragover {
    border-color: var(--accent-color);
    background: rgba(59, 130, 246, 0.05);
}

/* ── Admin Dashboard ─────────────────────────────────────── */
.kpi-card {
    transition: transform .15s, box-shadow .15s;
}
.kpi-card:hover {
    transform: translateY(-2px);
    box-shadow: 0 8px 16px -4px rgba(0,0,0,.12);
}
.kpi-icon {
    width: 40px;
    height: 40px;
    border-radius: 10px;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto .6rem;
}
.kpi-value {
    font-size: 2rem;
    font-weight: 700;
    line-height: 1;
    margin-bottom: .25rem;
    color: var(--text-primary);
}
.kpi-label {
    font-size: .75rem;
    color: var(--text-secondary);
    font-weight: 500;
}
.chart-title {
    font-size: .95rem;
    font-weight: 600;
    color: var(--text-primary);
    margin-bottom: .75rem;
}

/* Upcoming subscription row */
.sub-expiry-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: .5rem .25rem;
    border-bottom: 1px solid var(--border-color);
    font-size: .85rem;
}
.sub-expiry-row:last-child { border-bottom: none; }
.sub-days-badge {
    padding: 2px 8px;
    border-radius: 12px;
    font-size: .72rem;
    font-weight: 600;
    white-space: nowrap;
}

/* ═══════════════════════════════════════════════════════════
   TICKET LIST — Freshdesk-style card layout
════════════════════════════════════════════════════════════ */

/* Toolbar */
.tkt-toolbar {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: .75rem;
    gap: 1rem;
    flex-wrap: wrap;
}
.tkt-toolbar-left { display: flex; flex-direction: column; gap: .2rem; }
.tkt-list-title   { font-size: 1.25rem; font-weight: 700; color: var(--text-primary); margin: 0; }
.tkt-sort-label   { font-size: .78rem; color: var(--text-secondary); }

.tkt-toolbar-right { display: flex; align-items: center; gap: .5rem; }

.tkt-search-wrap {
    position: relative;
    display: flex;
    align-items: center;
}
.tkt-search-icon {
    position: absolute;
    left: .65rem;
    width: 15px;
    height: 15px;
    color: #94a3b8;
    pointer-events: none;
}
.tkt-search-input {
    width: 240px;
    height: 36px;
    padding: 0 .75rem 0 2.1rem;
    border: 1px solid #e2e8f0;
    border-radius: 8px;
    font-size: .875rem;
    background: #fff;
    color: var(--text-primary);
    transition: border-color .2s, box-shadow .2s;
}
.tkt-search-input:focus {
    outline: none;
    border-color: var(--accent-color);
    box-shadow: 0 0 0 3px rgba(59,130,246,.15);
}
.tkt-icon-btn {
    width: 36px; height: 36px;
    border: 1px solid #e2e8f0;
    border-radius: 8px;
    background: #fff;
    cursor: pointer;
    display: flex; align-items: center; justify-content: center;
    color: var(--text-secondary);
    transition: background .15s, border-color .15s;
}
.tkt-icon-btn:hover { background: #f1f5f9; border-color: #cbd5e1; }

/* Filter bar */
.tkt-filter-bar {
    display: flex;
    align-items: center;
    gap: .5rem;
    flex-wrap: wrap;
    margin-bottom: 1rem;
    padding: .6rem .75rem;
    background: #fff;
    border: 1px solid #e2e8f0;
    border-radius: 10px;
}
.tkt-chip-select {
    height: 32px;
    padding: 0 .6rem;
    border: 1px solid #e2e8f0;
    border-radius: 6px;
    font-size: .8rem;
    background: #f8fafc;
    color: var(--text-primary);
    cursor: pointer;
    width: auto;
    transition: border-color .15s;
}
.tkt-chip-select:focus { outline: none; border-color: var(--accent-color); }
.tkt-chip-reset {
    height: 32px;
    padding: 0 .75rem;
    border: 1px solid #e2e8f0;
    border-radius: 6px;
    font-size: .8rem;
    background: #f8fafc;
    color: var(--text-secondary);
    cursor: pointer;
    display: flex; align-items: center; gap: .3rem;
    transition: background .15s;
}
.tkt-chip-reset:hover { background: #fee2e2; color: var(--danger); border-color: #fca5a5; }

/* Loading / empty state */
.tkt-loading, .tkt-empty {
    text-align: center;
    padding: 3rem 1rem;
    color: var(--text-secondary);
    font-size: .95rem;
    background: #fff;
    border: 1px solid #e2e8f0;
    border-radius: 12px;
}

/* ── Ticket card ── */
.tkt-card {
    background: #fff;
    border: 1px solid #e2e8f0;
    border-radius: 10px;
    padding: 1rem 1.25rem;
    margin-bottom: .6rem;
    display: flex;
    gap: 1rem;
    cursor: pointer;
    transition: box-shadow .15s, border-color .15s, transform .1s;
    position: relative;
}
.tkt-card:hover {
    box-shadow: 0 4px 14px -4px rgba(0,0,0,.12);
    border-color: #cbd5e1;
    transform: translateY(-1px);
}
.tkt-card:last-child { margin-bottom: 0; }

/* Left priority stripe */
.tkt-card::before {
    content: '';
    position: absolute;
    left: 0; top: 0; bottom: 0;
    width: 4px;
    border-radius: 10px 0 0 10px;
    background: var(--tkt-priority-color, #e2e8f0);
}

/* Avatar column */
.tkt-avatar-col {
    display: flex;
    flex-direction: column;
    align-items: center;
    min-width: 72px;
    max-width: 72px;
    gap: .3rem;
    padding-top: .1rem;
}
.tkt-avatar {
    width: 40px; height: 40px;
    border-radius: 50%;
    background: linear-gradient(135deg, #dbeafe, #bfdbfe);
    display: flex; align-items: center; justify-content: center;
    font-size: 1rem; font-weight: 700;
    color: #1d4ed8;
    flex-shrink: 0;
}
.tkt-avatar-name {
    font-size: .68rem;
    color: var(--text-secondary);
    text-align: center;
    line-height: 1.3;
    word-break: break-word;
}
.tkt-avatar-time {
    font-size: .65rem;
    color: #94a3b8;
    text-align: center;
}

/* Body column */
.tkt-body { flex: 1; min-width: 0; }

.tkt-title-row {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: .75rem;
    margin-bottom: .3rem;
}
.tkt-title {
    font-size: .975rem;
    font-weight: 600;
    color: var(--text-primary);
    line-height: 1.35;
}
.tkt-title .tkt-num {
    color: var(--accent-color);
    font-weight: 700;
    margin-right: .35rem;
}
.tkt-last-activity {
    font-size: .78rem;
    color: var(--text-secondary);
    margin-bottom: .6rem;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

/* Meta row */
.tkt-meta {
    display: flex;
    gap: 1.5rem;
    flex-wrap: wrap;
}
.tkt-meta-item { display: flex; flex-direction: column; gap: .1rem; }
.tkt-meta-label { font-size: .68rem; color: #94a3b8; text-transform: uppercase; letter-spacing: .04em; }
.tkt-meta-value { font-size: .82rem; font-weight: 600; color: var(--text-primary); }

/* Status badge (top-right) */
.tkt-status-col {
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    gap: .4rem;
    min-width: 100px;
}
.tkt-status-badge {
    display: inline-flex;
    align-items: center;
    gap: .3rem;
    padding: 3px 10px;
    border-radius: 20px;
    font-size: .75rem;
    font-weight: 600;
    border: 1.5px solid currentColor;
    white-space: nowrap;
}
.tkt-attachment-hint {
    font-size: .7rem;
    color: #94a3b8;
    display: flex;
    align-items: center;
    gap: .2rem;
}

/* Pagination */
.tkt-page-btn {
    height: 34px;
    padding: 0 .9rem;
    border: 1px solid #e2e8f0;
    border-radius: 7px;
    background: #fff;
    font-size: .82rem;
    cursor: pointer;
    color: var(--text-primary);
    transition: background .15s;
}
.tkt-page-btn:hover:not(:disabled) { background: #f1f5f9; }
.tkt-page-btn:disabled { opacity: .4; cursor: default; }
.tkt-page-info { font-size: .82rem; color: var(--text-secondary); padding: 0 .5rem; }

/* ── Inline status change dropdown ──────────────────────────── */
.tkt-status-dropdown {
    position: relative;
    display: inline-block;
}

/* The badge doubles as the trigger button */
.tkt-status-btn {
    background: transparent;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 2px;
    font-family: inherit;
    transition: background .15s;
}
.tkt-status-btn:hover {
    background: rgba(0,0,0,.04);
}

/*
 * Dropdown menu
 */
.tkt-status-menu {
    display: none;
    position: absolute;
    top: calc(100% + 5px);
    right: 0;
    min-width: 155px;
    background: #fff;
    border: 1px solid #e2e8f0;
    border-radius: 10px;
    box-shadow: 0 8px 28px -4px rgba(0,0,0,.18);
    z-index: 9999;            /* above everything */
    overflow: hidden;
    animation: tktMenuIn .12s ease;
}
.tkt-status-menu.open { display: block; }

@keyframes tktMenuIn {
    from { opacity: 0; transform: translateY(-4px); }
    to   { opacity: 1; transform: translateY(0); }
}

.tkt-status-option {
    display: flex;
    align-items: center;
    gap: .55rem;
    padding: .6rem 1rem;
    font-size: .83rem;
    font-weight: 500;
    color: var(--text-primary);
    cursor: pointer;
    transition: background .12s;
    white-space: nowrap;
}
.tkt-status-option:hover  { background: #f8fafc; }
.tkt-status-option.active { background: #f1f5f9; font-weight: 700; }

/* Coloured dot beside each option */
.tkt-status-dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: var(--opt-color, #94a3b8);
    flex-shrink: 0;
}


.nav-category {
    font-size: 0.7rem;
    text-transform: uppercase;
    font-weight: 700;
    color: var(--text-secondary);
    margin-top: 0.5rem;
    margin-bottom: 0.1rem;
    padding-left: 1rem;
    letter-spacing: 0.05em;
}